F.A.Q.

“Do you offer custom orders or special requests?”
Yes, we do offer custom orders for certain desserts, primarily in a catering style. For example, while we don’t provide single custom parfaits, we’re happy to create customized options for larger events. Please reach out to us directly via our [Contact Page] to discuss your needs.

“How far in advance should I place my order?”
We kindly ask for at least 24 hours’ notice to ensure we have everything prepared fresh for you.
“Do you accept same-day orders?”
Same-day orders may be available for select items, but availability can vary. For same-day options, please reach out to us directly on our [contact page] so we can check for you.

“Do you offer delivery or only in-store pickup?”
Limited delivery is available, but we’re working on expanding to offer delivery for a larger radius in the future.
“What are the delivery fees and areas covered?”
Our current delivery option is exclusive to the local Greenville, SC area, with specific fees and service areas determined at the time of booking. We look forward to offering broader delivery options soon!
“Can I pickup my order directly?”
Yes, pickup is available! However, as a small business without a dedicated storefront, we coordinate pickup details directly with each customer. Our limited staff works hard to support our local community, and we’re excited about expanding in the future to open a storefront and serve even more of you. Thank you for your understanding and support!

“Do you offer gluten-free, dairy-free, or vegan options?”
At this time, we don’t offer gluten-free, dairy-free, or fully vegan options. However, we’re always exploring new recipes, and dairy-free parfaits may be available in the future! Stay tuned for updates on our offerings.
“Are any of your desserts sugar-free or low-calorie?”
At Sugar Sky Desserts, we believe in the art of indulgence. Our decadent treats are designed to indulge in, and satisfy your sweetest cravings, where flavor and quality reign supreme over calorie counts. We invite you to savor each creamy, dreamy bite without the burden of nutritional information - because when it comes to our desserts, the experience is truly worth it.
"I’m on a diet, diabetic, or watching my calorie intake. Are your desserts healthy?"
Our desserts are crafted to be indulgent treats, with a focus on rich flavors and quality ingredients. As our name suggests, Sugar Sky Desserts specializes in sweet creations, and most items aren’t designed with low-calorie or low-sugar diets in mind. However, we believe that every now and then, a little sweetness is worth savoring!

“Do you use organic or locally sourced ingredients?”
Our ingredients are carefully selected from a local specialty grocery store that prioritizes high-quality products. While we don’t use exclusively organic or locally sourced items, we focus on freshness and quality to bring you the best flavors.
“What kind of chocolate/butter/flour do you use?”
We select high-quality ingredients from specialty grocery stores to ensure our desserts have the best flavor and freshness. Many components are prepared in-house for a homemade touch, but please note that we don’t disclose our exact recipes or specific brands. Rest assured, we’re dedicated to using ingredients that meet our high standards!

“Can I cancel my order? Will I receive a refund?”
Unfortunately, we do not offer cancellations or refunds at this time.
“What happens if I’m unhappy with my order?”
We want you to be delighted with your experience! If you have any concerns, please fill out the form at the bottom of this page or visit our [Contact page] to reach us directly. We’re here to help!

“Do you offer seasonal flavors or limited-time treats?”
Absolutely! Please visit our [LTO] page for more!

“What allergens should I be aware of in your kitchen?”
Nuts, Soy, Wheat/Gluten, Dairy, Eggs, Coconut, Sesame, Corn
“How do you handle cross-contamination?”
We take great pride in crafting our delectable desserts with the utmost care and attention to detail. However, we want to make you aware that our kitchen may occasionally handle nuts as an ingredient in some of our creations.
While we make every effort to maintain a nut-free environment, there is always the potential for cross-contamination. If you have a nut allergy or sensitivity, we kindly ask that you exercise caution when enjoying our desserts.
Please feel free to inquire about the specific ingredients in any of our offerings, and our team will be happy to assist you in making an informed decision. Your safety and satisfaction are of the utmost importance to us.

“Do you offer gift cards or discount codes?”
Yes, we do! Sign up for email updates to stay informed about discounts and sales. Currently, we offer free delivery on orders over $50, and discounts are available for bulk catering orders. For catering inquiries, please contact us [here] to discuss the details.

“What are your hours of operation?”
Orders can be placed 24/7. Pickup times are arranged directly with you, and dedicated delivery days are Saturday through Monday. For catering orders, we offer a wider range of delivery days—please contact us [here] to discuss the details.
“Where are you located?”
We’re currently operating as an online dessert shop. All orders are freshly prepared and made available for pickup or delivery (see above).

Thank you for your understanding and continued support of Sugar Sky Desserts.